Troy Electrical Ltd (WJ Owen) is committed to protecting the privacy of our customers and the users of this Website. The policy below explains how we use the information provided by you.

Information

Visiting and navigating through this Website some limited information about you is collected in the form of a small piece of code known as a cookie. This cookie is stored on your computer and contains a unique id code that enables us to record usages on our Website. It is also enables our server to recognise your Web browser in order to perform certain functions. It is possible to ajust your browser not to accept a cookie, we would however recommend that you leave this enabled

We receive personal information about you e.g. your name, address, telephone number and email address in the following ways:

1. Directly by you when you make an enquiry or place an order, when requesting details of any promotions or marketing material, or when contacting us in any way for any other reason.

2. from third parties, such as credit reference agencies, in order to assess your credit rating, or where you have given your consent to such third party to disclose your details to us where our goods or services may be of use and/or interest to you.

Use of information

Information we receive may be used to:

1. respond to queries you may have.

2. manage and/or process your order/s.

3. verify your credit rating.

4. resolve any complaints and/or disputes raised by you.

5. analysis to help improve our range of products and services.

We may from time to time have third parties carrying out certain services for us, for example, developing our Website or other marketing materials or processing credit card or cheque payments.

In some instances, these third parties will have access to personal information in order to perform their duites but will not at any time have any authority to use this information for any other purpose/s. Save as provided in this policy. No information provided by you will be sold, rented, licensed or disseminated to any third party for any reason whatsoever without your consent.

By supplying us with any personal information about you through this Website or by any other means of communication, you consent to the receipt and use of such personal information by us in any manner set out above.

If you do no longer wish to receive any marketing or promotional material, you can change your setting in the members area, or choose "unsubscribe" from your email newsletter. We will, as soon as reasonably possible, delete your details from our database. At no time do we ever send random marketing emails to personal email addresses.

Where there is any change in your details, you can email or write to us with your new details. For the sake of convenience, please confirm which of your previous details will need to be amended. For users who have registered as a member online, you can change your details once you have logged into your account.

You have a right under the Data Protection Acts at any time to request a copy of any information held by us about you. Please note that the retrieval and sending of information by us will incur a fee and will be charged to you.