Troy - WJ Owen niceic-pat

Opening Hours

Ebbw Vale
Open All Day
Monday 8:00am - 5:00pm
Tuesday 8:00am - 5:00pm
Wednesday 8:00am - 5:00pm
Thursday 8:00am - 5:00pm
Friday 8:00am - 5:00pm
Saturday Closed



Closed  For Business

Monday 9:00am - 4:30pm
Tuesday 9:00am - 4:30pm
Wednesday 9:00am - 4:30pm
Thursday 9:00am - 4:30pm
Friday 9:00am - 4:30m
Saturday Closed



Contact Us

Always at your Service
For information or to contact specific staff or any of our stores by Phone, Fax or E-Mail -
Click the link below:


Careers at Troy

Troy (W.J. Owen Ltd) is an Equal Opportunities employer, who are always interested in Reliable, Experienced "Customer Focused" Staff.

There are no positions available at the moment.
Terms & Conditions Print E-mail




1.1 In these conditions the following words have the following meanings:

any person, firm or company who enters into a contract for the provision of Goods with the Company;

WJ Owen (Electrical) Limited trading as Troy Electrical;

Confirmation of Order:
means only the Company's specific standard document entitled Confirmation of Order, which the Company may send by e-mail;

any contract, apart from a Distance Contract, between the Company and the Buyer for the sale and purchase of the Goods incorporat­ing these conditions;

means a person who buys as a consumer as defined under the Unfair Terms in Consumer Contracts Regulations 1999.

Delivery Point:
the place where delivery of the Goods is to take place under condition 5;

Distance Contracts:

any contracts concluded by way of the internet, digital television, mail order, catalogue shopping, phone or fax between the Company and the Buyer for the sale and purchase of the Goods incorporating these conditions;

any goods agreed in the Contract to be supplied to the Buyer by the Company (including any part or parts of them);

any order from the Buyer to the Company (incorporating these terms and conditions) for the supply of Goods in such form as the Company may determine from time to time;

1.2 In these conditions references to any statute or statutory provision shall, unless the context otherwise requires, be construed as a reference to that statute or statutory provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced.

1.3 In these conditions any reference to the masculine include the feminine and the neuter and to the singular include the plural and vice versa as the context admits or requires.

1.4 In these conditions any reference to working days means all days other than Saturdays, Sundays and public holidays.

1.5 In these conditions headings will not affect the construction of these conditions.


2.1 The Contract will be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any letter, purchase order, Confirmation of Order, specification or other document). These terms and conditions comprise the only terms and conditions upon which the Company will do business with the Buyer.

2.2 The Contract is subject to your right of cancellation as outlined in condition 6.

2.3 Each Order for Goods by the Buyer from the Company shall be deemed to be an offer by the Buyer to purchase Goods subject to these conditions.

2.4 No Order placed by the Buyer shall be deemed to be accepted by the Company until a written Confirmation of Order is issued by the Company or (if earlier) the Company delivers the Goods to the Buyer.

2.5 The Buyer must ensure that the terms of its Order and any applicable specification are completely and accurately recorded in its Order and the Company shall have no liability whatsoever with regard to any Order made which is not accurate.

2.6 Any quotation is given on the basis that no contract will come into existence until the Company despatches an acknowledgement of order to the Buyer. Any quotation is valid for a period of 30 days only from its date, provided that the Company have not previously withdrawn it.

2.7 The Company may change these terms and conditions without notice to you in relation to future sales.


3.1 The description and price of the Goods shall be shown in the Company's current catalogue or on its website at the time the Buyer places their order. The description and price of the Goods will also be set out on the Confirmation of Order.

3.2 The Goods are subject to availability. If on receipt of the Buyer's order the Goods ordered are not available in stock, the company will inform the Buyer as soon as possible, and refund or re-credit the Buyer for any sum that they have already paid.

3.3 Every effort is made that the prices shown in the Company's current catalogue or shown on its website are accurate at the time the Buyer places their order. If an error is found the Company will inform the Buyer as soon as possible and offer them the option of reconfirming their order at the correct price or cancelling their order. If the Buyer cancels the Company will refund or re-credit the Buyer for any sum that they have already paid.

3.4 In addition to the price, the Buyer will be required to pay a delivery charge for the Goods, as shown in the section of the Supplier's catalogue or website about delivery.

3.5 The price of the Goods and delivery charges are inclusive of VAT.


4.1 The Company will provide the following information to the Buyer prior to the conclusion of the Distance Contract:-

4.1.1 the identity of the Company and where the Contract requires payment in advance, the Company's address;

4.1.2 a description of the main characteristics of the Goods;

4.1.3 the price of the Goods, including all taxes;

4.1.4 delivery costs, where appropriate;

4.1.5 the arrangements for payment;

4.1.6 the arrangements for delivery, i.e. when the customer can expect delivery of the goods;

4.1.7 the Buyers right to a seven day cooling off period;

4.1.8 if the Buyer is to use a premium rate telephone number, the cost of the call must be specified before charges are incurred for the telephone call;

4.1.9 how long the price or any special offer remains valid;

4.1.10 the minimum duration of the contract in the case of a contract to supply goods or services continuously or recurrently;

4.1.11 whether or not substitute goods may be provided in the event of those ordered by the Buyer being unavailable;

4.1.12 notification that the Company will meet the costs of the Buyer of returning any substitute goods he does not want.

4.2 The Company will supply this information in a clear and comprehensible manner which is appropriate to the means of distance communication used by the Buyer.

4.3 The Company will confirm this prior information to the Buyer in writing. In addition the Company will also provide the following information in writing;

4.3.1 a statement that the Buyer has a right to cancel the Distance Contract if he wishes and how he can exercise this right;

4.3.2 details of the cancellation process including the name and address of the person to whom the person should send the notice;

4.3.3 whether the Company or the Buyer is responsible for the cost of returning the Goods to the Company after cancellation;

4.3.4 the address of the place of business of the Company to which the Buyer may address any complaints;

4.3.5 any after-sales services or guarantees;

4.4 The Company will give all the requisite written information to the Buyer either prior to the conclusion of the Contract, in good time before or during the performance of the Contract or at the latest, at the time of delivery of the Goods where Goods are not for delivery to third parties.


5.1 Unless otherwise agreed in writing by the Company, delivery of the Goods shall take place at the addressed specified in the Buyer's original order.

5.2 If there is no one at the specified address who is competent to accept delivery of the Goods, the Buyer will be notified of an alternative delivery date or a place to collect the Goods.

5.3 Every effort will be made to deliver the Goods as soon as possible after the Company has accepted the order and in any event within 30 days of the Buyer's order. However, the Company will not be liable for any loss or damage suffered by the Buyer through any reasonable or unavoidable delay in delivery. In this case the Company will inform the Buyer as soon as possible.

5.4 The Buyer will provide at its expense at the Delivery Point adequate and appropriate equipment and manual labour for loading/unloading the Goods.

5.5 The Company may at its option deliver in instalments.


6.1 The Buyer has the right to cancel the Contract at any time up to the end of seven working days after they receive the Goods.

6.2 In order to exercise their right of cancellation the Buyer must give written notice to the Company by hand or post, fax or email, at the address specified in the Company's catalogue and on their web site, giving details of the Goods ordered and their delivery.

6.3 When the Buyer exercises their right of cancellation after the goods have been delivered they will be responsible for returning the Goods to the Company at the Buyer's own cost. The goods must be returned to the address specified. The Buyer must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

6.4 Once the Company has been notified that the Buyer is cancelling the contract the Company will refund or re credit the Buyer within 30 days for any sum they have already paid for the Goods.

6.5 If the Buyer does not return the Goods as required, the Company may charge a sum not exceeding the direct costs of recovering the Goods.

6.6 The Buyer does not have the right to cancel the Contract if the order is for audio or video recordings or computer software which have been unsealed by you, or for Goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly. The Company will notify the Buyer at the time the order is accepted if this applies.


7.1 The Goods are at the risk of the Buyer from the time they are delivered.

7.2 Ownership of the Goods (including the legal and beneficial title) shall not pass to the Buyer until the Company has received in full (in cash or cleared funds) all sums due to it in respect of: -

(a) the Goods; and
(b) all other sums which are or which become due to the Company from the Buyer on any account.

7.3 The Buyer may resell the Goods before ownership has passed to it solely on the following conditions: -

(a) any sale shall be effected in the ordinary course of the Buyer's business at full market value; and
(b) any such sale shall be a sale of the Company's property on the Buyer's own behalf and the Buyer shall deal as principal when making such a sale.

7.4 Notwithstanding any other condition in the Contract the Company can require the Buyer not to resell or part with possession of any of the Goods owned by the Company until the Buyer has paid in full all sums due to the Company under the Contract between the Company and the Buyer.


8.1 Unless otherwise agreed payment of the price for the Goods is due in pounds sterling on delivery unless payment has already been made to the Company prior to delivery.

8.2 No payment shall be deemed to have been received until the Company has received cleared funds.

8.3 If any settlement discount has been agreed with the Buyer such settlement discount will be honoured by the Company only as long as the Buyer makes payment by the due date. If the Buyer does not make payment by the due date then the settlement discount will (at the sole discretion of the Company) not apply and the price for the Goods will be payable in full.

8.4 All payments payable to the Company under the Contract shall become due immedi­ately upon termination of this Contract despite any other provision.

8.5 If the Buyer fails to pay the Company any sum due pursuant to the Contract the Company in its absolute discretion has the right to withhold delivery of any undelivered Goods and to stop any Goods in transit. The Company reserves the right at any time in its absolute discretion to: -

(i) demand security for payment before continuing with an Order or delivery of Goods; and or
(ii) cancel or postpone delivery under the Contract if in the reasonable considered opinion of the Company the Company has doubts about the Buyer's ability or willingness to pay on the due date.

8.6 The Company may in its absolute discretion enter into dialogue with any Buyer, which in the Company's reasonable considered opinion may have difficulty paying any sum due to the Company. If the Buyer is having difficulty paying any sum due to the Company the Buyer should inform the Company of this as soon as possible. The Company will in its absolute discretion decide whether it will agree to honour pre-existing Contracts extending to a 3-month period prior to the Company having doubts about the Buyer's ability or willingness to pay.

8.7 The Company may treat any payment received as a payment towards oldest invoices first at its complete discretion.


9.1 Unless otherwise agreed the only warranty given or representation made by the Company is that the Goods will at the date of delivery and for a period of 12 months thereafter be of satisfactory quality within the meaning of the Sale and Supply of Goods Act 1994.

9.2 The above warranty does not apply to any defect in the Goods arising from fair wear and tear, wilful damage, accident and negligence by the Buyer or any third party use otherwise than as recommended by the Company, failure to follow the Company's instructions, or any alteration or repair carried out without the Supplier's approval.

9.3 Any Goods replaced will belong to the Company and any repaired or replacement Goods will be guaranteed on these terms for the unexpired portion of the 12 month period.

9.4 No claim under condition 9 will be considered by the Company in respect of Goods purchased for onward sale unless the allegedly defective Goods are in their original packaging.


The Buyer shall not be entitled to assign the Contract or any part of it without the prior written consent of the Company.


The Company reserves the right to defer the date of delivery if it is prevented from or delayed in the carrying on of its business due to unforeseeable circumstances beyond the reasonable control of the Company.


Each right or remedy of the Company under the Contract is without prejudice to any other right or remedy of the Company whether under the Contract or not.


If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unen­forceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.


Failure or delay by the Company in enforcing or partially enforcing any provision of the Contract will not be construed as a waiver of any of its rights under the Contract. Any waiver by the Company of any breach of, or any default under, any provision of the Contract by the Buyer will not be deemed a waiver of any subsequent breach or default and will in no way affect the other terms of the Contract.


The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English and Welsh law and the parties submit to the exclusive jurisdiction of the English and Welsh courts.


16.1 It is the Buyer's sole responsibility to ensure that they have adequate insurance in place to cover them when using the Goods.

16.2 It is the Buyer's sole responsibility to ensure that they comply with the relevant laws in relation to the Goods and that they have obtained the necessary licences and that when using the Goods they do not break any legal or other obligations


17.1 All communications between the parties about this Contract must be in writing and delivered by hand or sent by pre-paid first class post, e-mail or sent by facsimile transmission: -

(a) (in case of communications to the Company) to its usual place of business or such changed address as shall be notified to the Buyer by the Company; or
(b) (in the case of the communications to the Buyer) to the registered office of the addressee (if it is a company) or (in any other case) to any address of the Buyer set out in any document which forms part of this Contract or such other address as shall be notified to the Company by the Buyer.

17.2 Communications shall be deemed to have been received: -

(a) if sent by pre-paid first class post, 2 days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting);
(b) if delivered by hand, on the day of delivery; and
(c) if sent by e-mail or facsimile transmission on a working day prior to 4.00 pm, at the time of transmission and otherwise on the next working day.

17.3 Communications addressed to the Company shall be marked for the attention of the Company Secretary or the Managing Director.




Whilst we use all reasonable endeavours to ensure that the products sold by us are represented as closely as possible on our Website, there may be times where an error occurs (for example, as to typography, specification, availability or price) or there is a delay in updating information on the Website. As such, no liability shall be accepted by Troy Electrical Ltd (WJ Owen) for such error. For further information regarding our terms and policies click HERE